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Division of Human Resources

Employee Assistance Program (EAP)

The Employee Assistance Program, commonly referred to as EAP, is available to help employees and their family members through times of need. The EAP can help with a wide range of life situations such as:

  • Family problems to include elder care, parenting and marital difficulties
  • Stress, depression, grief and loss
  • Work-related concerns and balancing work and family
  • Alcohol and drug use/abuse
  • Preventative
  • Legal and financial
  • Crisis events and life skills
  • Resiliency and coping skills

Watch our orientation video to learn more about the program, or review the information provided below. 

EAP Access

Employees have access to counselors 24 hours a day, 365 days a year by calling 800-633-3353 or 704-529-1428. To access work-life services, log into using the username "USC" and password "guest", or download the MYgroup app. The MYgroup app is available for download at the Apple App Store and Google Play Store.

Types of Services

Employees and their immediate household members have access to the following services:

MYgroup EAP offers the support and resources needed to address personal or work-related concerns through short-term, resolution-based counseling. These services are free and confidential for you and your immediate household family members.  Counseling appointments may be conducted on the phone, virtual or face-to-face which includes up to 6 sessions per person, per issue, per year, at no cost to employees and their immediate household members. When an employee or family member calls the EAP, they speak with a case manager to assess their needs and get them connected with a licensed, experienced clinician in their area.

  • On-site trainings – supervisory, wellness, EAP orientations, health fairs, management consultations, etc.
  • Monthly online training and seminars
  • Work-life services including legal and financial, or child and elder referrals
  • Unlimited management and supervisory consultation

To schedule an appointment, please call 800-633-3353 or 704-529-1428, or go online to to submit an online request form.

The EAP website has many work-life resources available to help in the following categories – parenting, aging, balancing, thriving, living, working and international.

  • Monthly online seminars with certificates of completion
  • Searchable databases and resource links for:
    • Child care providers
    • Elder care and related services
    • Adoption resources
    • Legal resources
    • Certified financial planners
    • Pet care
    • Private and public high school resources
    • College resources
    • Volunteer opportunities
  • Over 100 streaming audio and video files covering a range of topics
  • Savings Center: discount shopping program 
  • Relocation Center: an interactive program that allows users to preview communities across the U.S.

To access these resources, log into using the username "USC" and password "guest", or download the MYgroup app.

Employees may call MYGroup directly to get in touch with a legal representative via phone.

  • Free legal advice over the phone.
  • Free will generator tool 
  • In most cases, 25% discount on ongoing legal services
  • Downloadable legal forms available such as a power of attorney, requests for death certificates etc.

To access legal  and financial resources, log into using the username "USC" and password "guest". Scroll down to the middle of the page, hover over "Centers", and click on "Legal/Financial".

  • Free financial telephonic advice
  • Issues addressed include bankruptcy, budgeting, buying a home, college savings and retirement planning
  • Bankruptcy prevention
  • Educational materials and financial worksheets
  • 40 financial calculators available online
  • ID theft recovery through credit monitoring
  • Discounted credit reports
  • Free tax software via TaxSlayer
  • Access to the Savings Center which provides discounts on such items as hotels, cars, flights, major appliances, technology, clothing, restaurants, movie tickets and more

To access financial resources, log into using the username "USC" and password "guest". Scroll down to the middle of the page, hover over "Centers", and click on the topic of choice.

Monthly online seminars are recorded and uploaded at The seminars address a different personal development topic each month [pdf].

To access online training programs and seminars, log into using the username "USC" and password "guest", and click on "Online Seminars".

Personal and Professional Development Training Courses

In partnership with MyGroup, the university offers a variety of personal and professional development courses online and in-person. Search the HRTraining Calendar and register for the course of your choice.  Topics include:

    • Compassion fatigue
    • Conflict and negativity
    • Coping with change
    • Conflict resolution
    • Dealing with difficult people
    • Decreasing financial stress
    • Effective communication
    • Holiday stress
    • Mindfulness in the workplace
    • Stress management
    • Time management
    • Work-life balance
    • Workplace bullying
    • Workplace violence

To request a training course offered by MYGroup EAP, please contact the Office of Organizational and Professional Development at Requests must be approved by the Division of Human Resources in advance.


Except for fees associated with the purchase of legal documents, the EAP provides up to six counseling sessions per person, per issue, per year at no cost to university faculty, staff and their immediate household members. 


All EAP benefits are as confidential as the law allows. The university has no need or desire to know who uses these services, nor will anyone have access to any information without your consent. The only exceptions are when someone's safety is in question. The university's EAP provider, McLaughlin Young Group (MYgroup),  submits statistical reports to the university, but no names or identifying information are ever included in these reports. 

Contact Us

If you have specific questions or concerns that our team may help you address, please contact the Employee Relations Office by emailing or calling 803-777-3821.

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