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Support Resources

This will provide students with links and information needed for the virtual semester. USC Union has identified the following multiple resources to help our students succeed.  We encourage all of our students to take advantage of the available resources for an easier transition.

Official UofSC COVID-19 Updates


Beginning Friday, March 20 at 5:30 PM UofSC will provide 24/7 support for Blackboard users across the university system. Technicians will be able to assist with a wide range of Blackboard-related issues, including basic use, how to post and complete assignments, how to improve content accessibility through Ally, how to create quizzes/tests/exams, and how to use academic integrity tools such as Safe Assign.

Anyone in need of Blackboard support should call the Division of Information Technology Service Desk at 803-777-1800 and follow the prompts. Assistance with Blackboard is available anytime throughout the day, night, or weekend. The Service Desk can assist with other support issues Monday to Friday from 8 a.m. to 6 p.m.

 Resources are available on the Keep Teaching: Academic Continuity Planning web page.

 Online sessions are available:

  • Virtual drop-in sessions are offered by Blackboard and Respondus. Please see the bottom of this module for registration info.
  • UofSC online sessions are being scheduled throughout the month. Please see registration links by each session.

 Details and schedules are on the website under Assistance with Teaching Remotely > Individual and Group Assistance.

Blackboard is providing temporary free access to their File Transformer site. The file transformer will allow you to convert documents to alternative formats such as audio, html or BeeLine reader. Click here for more information on alternative formats.

The University provides Microsoft Office 365 for students and faculty at no cost.  Other software may be available for a fee.  Visit the DoIT Software page for more information.

All student accounts can still be accessed through Self-Service Carolina 
Students can make payments online or by mail to: 
University of South Carolina Union
Attn:  Business Office 
PO Box 729 
Union, SC 29379  
The Business Office direct line is 864-424-8038 or 864-424-8029.  

Our team is available to chat with you online Monday through Friday, 8:30am - 5:00pm. Choose which department you would like to chat with!

Please email Tanja Black or Stacey Eaves with any books you may need for your courses. They will provide you with availability and pricing, and will place the charge on your student account after they submit the order. Students may pay online through Self Service Carolina using a check, credit card, or summer financial aid (if applicable). Orders can be shipped to an address provided or individual pickup times can be scheduled.